Commitment to Continuous Improvement | Every day, we strive to enhance quality of care for those we serve

At Extendicare Southwood Lakes, improving the quality of care we provide to our residents, patients, and clients guides all we do. We are always seeking new ways to evolve our practices to improve the care we provide to those we serve.

We have committed to continuously measure and improve our performance. With the help of our committed, skilled and compassionate team members, we will deliver on our mission of helping people live better, each day, every day.

Evaluating our Care and Services

As part of our commitment to continuous improvement, Extendicare Southwood Lakes voluntarily participates in a national accreditation process, in partnership with independent, national accreditation organizations to assess our services and help us improve our quality, safety, effectiveness, and experience for residents and families.

To learn more, visit extendicare.com/ImprovingCare

Celebrating our Care Champions

Quality care is grounded in a culture of team support. Through our national Care Champion program, we applaud our team members for their incredible contributions, and celebrate them for going above and beyond to improve care, every day for our residents and clients.

How can you nominate a Care Champion?

You can nominate future candidates for a Care Champion award by emailing the name of the person you are nominating, and why they deserve to be recognized, to communications@extendicare.com. Please include your contact information and the name of your home.

To learn more, visit extendicare.com/ImprovingCare